Frequently Asked Questions
WHAT IS THE MINIMUM ORDER FOR DELIVERY
The minimum order for delivery is $100.00. Exceptions can be made depending of the season and venue location.
WHEN SHOULD I PLACE AN ORDER?
The sooner you reserve your equipment the better. Even if you do not know your exact guest count, it is best to reserve equipment and then make the adjustments as needed. A reservation is made and confirmed upon receipt of a deposit and authorization form.
WHAT IF I NEED TO CHANGE AN ORDER?
All changes must be made at least 48 hours prior to delivery. Additions to your order are welcomed and are subject to availability.
WHAT ARE YOUR DELIVERY HOURS?
Normal delivery hours are from 9:00 AM to 5:00 PM Monday through Saturday. Sunday or after-hour deliveries are available also but they might be subject to an additional charge. If you require delivery within a specific time frame let us know!
WHAT IS THE DELIVERY CHARGE?
Delivery and pick-up charges are determined according to the location. We will let you know exactly how much you will be paying on your proposed invoice. Or you can see it in your cart estimate.
DO YOU SETUP EQUIPMENT?
We set up and take down all tents, and inflatables at no extra charge. However, items such as tables, chairs, linens, flatware, and glassware are set up by the customer or caterer. All-City Party Rentals offers a "white glove service" package for setup.
WHAT IS THE "WHITE GLOVE SERVICE" PACKAGE?
The "white glove service" consists of a complete setup and break down of equipment.
(chairs and tables).
WHAT SHOULD I DO ONCE EVENT IS OVER BEFORE PICK UP?
All tables and chairs must be folded, bagged, stacked and ready for pickup. All flatware/dinnerware/glassware should be scraped, rinsed, and placed back in their original containers. Glasses should be put back in their racks. Linen must be shaken and dry to prevent mildew and staining.
AM I RESPONSIBLE FOR DAMAGED OR MISSING EQUIPMENT?
The customer is responsible for damaged or missing equipment and a replacement cost will be assessed.
If there is something else you would like to ask you can call our phone number during business hours or chat anytime for the after-hours response.